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Dear Berenice,

You were a voice on the end of the phone, but I just wanted to let you know how much I appreciated you contacting me on a number of occasions. You could clearly see that Mum was overwhelmed with the information she was receiving and all the requirements that had to be fulfilled prior to Dad moving to the nursing home. Your phone calls to me allowed me to clarify things for Mum which in turn relieved her of a great deal of stress. Dad has now settled in to his new 'home'& Mum is able to relax in knowing that he is being cared for at all times. She still visits him twice daily, but is happy to leave him with the kind & caring staff.

Thankyou for your compassion and understanding........

 

Dear Berenice,

Thank you again for your kindness and decency in this most difficult time. It has not been taken for granted and I assure you that we will most certainly consult you should the need arise with regard to other aged members of our family. 

With best wishes,

Meredith Page 

also on behalf of my brother, Graham, and our mother, Muriel .

 

"Placing my father into aged care was one of the most confusing and emotional events in my life.  Berenice really helped me by providing simple, easy to understand language and guidance. Both her understanding and compassion helped me tremendously."

 

Joanne Wilkinson