Our service is personalised and tailored to your needs.
01. Confidential meeting
An initial confidential meeting with you and your chosen family members at a time and place convenient to you. This appointment can be held out of business hours if required, either in person or over the phone or zoom.
04. Liaise with health professionals
We will liaise with health providers, carers, family members and aged care providers to ensure the best outcome for your loved one.
07. Explore accommodation payment options
We will explore options for paying accommodation payments or will recommend a professional aged care financial advisor to ensure the best possible financial outcome.
02. Determine care requirements
We will determine the type of care required e.G. Residential aged care, dementia care. We will also discuss any special requirements and location preferences.
05. Compile a report of recommended facilities
With over 15 years experience in the local aged care sector we have extensive knowledge of the aged care facilities in your area. We will compile a comprehensive report of accredited facilities which are suitable to the applicant's care needs as well as their financial situation and geographical preferences. This report is unique to aged care assistance placement consultancy.
08. Assist you with understanding agreements
We will assist you with understanding the residential care service agreement using plain language.
03. Manage the paperwork
The documentation requirements for an aged care placement can feel overwhelming. We will ease the stress by completing all government and admission documentation and assist with completing financial paperwork.
06. Lodge applications
We submit the applications to your preferred aged care facilities and work closely with these facilities until we have secured a placement for your loved one.
09. After placement support
Our service includes a follow up service after placement to ensure your loved one has settled in well & you are happy. We will communicate with family as well as clinical staff within the facility & help to resolve any teething problems if required.
Our service fees are fully inclusive with no hidden or extra charges.
Remote service
Coronavirus update
In this rapidly evolving health crisis, Aged Care Assistance has implemented an addition to our aged care placement service.
To assist in protecting the vulnerable members of the community, we would like to offer our ‘remote’ service. This service is provided without a face to face meeting. We will gather the required information over the phone & via email or post, to ensure the continuity of our valuable service offering, without any infection control risks. We are also happy to arrange a meeting over the Zoom platform involving all family members, providing the opportunity to ensure consistent information delivery.
We are in daily contact with service providers to receive updates on the infection control policies & procedures, pertaining each provider.
The inclusions of this service are the same as our usual service, other than a face to face meeting.
Urgent placements
Quite often, the applicant is a patient within the hospital system. There is a certain expectation from the hospital that you are being pro-active in seeking appropriate care for your loved one. You will often be given a time frame in which the patient is to be discharged. The reason for this is that the hospitals are required to discharge patients who no longer require 'acute care'.
Many people become distressed when faced with this situation. We can assist you in urgently placing the applicant into a nursing home bed, either for permanent care or respite care pending a more suitable permanent vacancy which should reduce your stress level, especially if you are a full time employee & have limited time available.
